Support

We're still here long after handover

Warranty claims, monitoring questions, performance checks and rebate paperwork — one team, one phone number.

Warranty & aftercare

Product, performance and workmanship warranties, all managed by us rather than left to you and the manufacturer.

Data-first diagnostics on an underperforming system, with an on-site visit only when the monitoring says one is needed.

What warranty comes with my system?: Panels carry manufacturer product warranties of 12-25 years and performance warranties to 30 years. Inverters and batteries are typically 10 years, and our workmanship warranty covers the installation itself.
My system looks like it's underperforming. What should I do?: Book a system health check. We review your monitoring data remotely first, and send a technician on-site only if the data says we need to.
How do I read my monitoring app?: Your consultant sets it up on handover, but our support team will happily walk you through generation, consumption, export and battery state of charge again at any time.
Do you help with rebate paperwork?: Yes. STCs and applicable state and federal battery rebates are applied as an up-front discount, and we lodge the paperwork on your behalf.
What happens in a blackout?: Standard solar shuts down for safety. If you have a battery with backup circuits wired in, nominated circuits keep running automatically.